CLIENT CHARTER

MDTel's customer service system always provides friendly and top-notch service when dealing with you through:

1. Ensure that complaint feedback will be provided within three working days.
2. Counter service will be provided no later than 20 minutes during normal hours and 60 minutes during peak hours.
3. Ensure that applications for hawker licenses, business licenses and operating licenses are processed within 5 working days.
4. To ensure that all applications for Development Plan, Building Plan and Certificate of Occupancy (CCC) have been processed within 3 working days from the date of complete application received and approved within a week after the comments of the technical agencies are received and approved in the Full Meeting of the Telupid District Council.
5. To ensure that all applications for development plans under the devolution of authority to the Head of Department are processed within 3 working days from the date the complete application is received and approved within a week after the comments of the technical agencies are received and approved in the Full Meeting of the Telupid District Council, namely
   • Earthwork Plan
   • Road & Drainage Plan
   • Drainage Plan
   • Street Light Plan
   • Landscape Plan
   • Temporary Permit Plan
   • Additional Change Plans
6. Ensure that property tax bills are sent to taxpayers no later than three weeks after the commencement of each term.
7. To ensure that the collection of solid waste (garbage) is carried out efficiently and carried out daily.

To ensure that social, religious and sports development activities are carried out.